Refund Policy

1. Overview

At Ryan Labs, we are committed to customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be requested and processed for our products and services, including ClinixPro, StitchDesk, and LaundryApp.

2. Free Trial Period

We offer a 14-day free trial for new customers on select subscription plans. During the trial period:

• You have full access to all features included in your chosen plan
• No payment is required during the trial period
• You can cancel at any time before the trial ends without being charged
• If you do not cancel before the trial ends, your payment method will be charged for the first billing cycle

3. Refund Eligibility

3.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time subscribers. If you are not satisfied with our Services within the first 30 days of your paid subscription, you may request a full refund. This guarantee applies only to:

• First-time customers who have not previously subscribed
• Requests made within 30 days of the initial payment
• Accounts in good standing with no violations of our Terms of Service

3.2 Service Issues

If you experience technical issues or service outages that prevent you from using our Services, and we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a prorated refund. Eligibility will be determined on a case-by-case basis.

3.3 Billing Errors

If you were charged incorrectly due to a billing error on our part, we will issue a full refund of the incorrect charge. Please contact us within 60 days of the charge to report billing errors.

4. Non-Refundable Circumstances

Refunds will not be provided in the following circumstances:

• Subscription renewals beyond the 30-day money-back guarantee period
• Partial months or unused portions of your subscription period
• Account suspension or termination due to violation of our Terms of Service
• Services that have been fully consumed or extensively used
• Change of mind after 30 days from the initial purchase
• Third-party fees or charges (payment processing fees, SMS charges, etc.)
• Customization or setup services that have been completed

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at hello@ryanlabs.in or +91 9642170830
2. Provide your account details and reason for the refund request
3. Include any relevant documentation (error screenshots, issue descriptions)
4. Our team will review your request within 3-5 business days
5. You will receive a confirmation email with the decision

6. Refund Processing

6.1 Processing Time

Once a refund is approved:

• Refunds will be processed within 5-7 business days
• The refund will be issued to the original payment method used
• Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account

6.2 Partial Refunds

In certain circumstances, we may issue partial refunds at our discretion:

• Prorated refunds for service disruptions or technical issues
• Refunds minus any fees incurred for services already provided

7. Cancellation vs. Refund

Please note the difference between cancellation and refund:

• Cancellation: Stops future billing but does not issue a refund for the current period. You retain access until the end of your current billing cycle.
• Refund: Returns payment for charges made, subject to the eligibility criteria outlined in this policy.

You can cancel your subscription at any time through your account settings or by contacting support. See our Cancellation Policy for more details.

8. Annual Subscriptions

For annual subscription plans:

• The 30-day money-back guarantee applies to the full annual payment
• After 30 days, refunds are not available for the unused portion of the annual term
• You can cancel at any time to prevent the next annual renewal

9. Add-On Services and Features

Refunds for add-on services or features (such as additional user licenses, SMS credits, or WhatsApp API usage) are evaluated on a case-by-case basis. Unused add-on credits are generally non-refundable but may be transferable to future billing periods.

10. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us to resolve the issue:

• Your account may be immediately suspended
• You may be liable for chargeback fees and associated costs
• We encourage you to contact us first to resolve any billing concerns

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us: