Privacy Policy

Last Updated: May 3, 2026

1. Introduction

Ryan Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services, including ClinixPro, StitchDesk, and LaundryApp (collectively, the "Services").

Ryan Labs is a registered software company based in India providing digital solutions for clinics, boutiques, and laundry businesses through its products including ClinixPro, StitchDesk, and LaundryApp.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of our Services.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information that you provide directly to us:

• Name, email address, phone number, and business details
• Customer and patient information (names, contact details, medical records for healthcare services).We handle healthcare-related data in accordance with applicable data protection, confidentiality, and security standards.
• Appointment schedules and booking information
• Payment and billing information
• Business-specific data (orders, measurements, service records)
• Communications and correspondence with us

2.2 Automatically Collected Information

When you use our Services, we automatically collect certain information about your device and usage:

• Device information (type, operating system, unique identifiers)
• Log data (IP address, browser type, access times)
• Usage data (features used, actions taken within the application)
• Location data (with your permission, for delivery scheduling features)

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our Services
• To process transactions and send transaction notifications
• To send appointment reminders, order updates, and service notifications via SMS, email, or WhatsApp
• To respond to your inquiries and provide customer support
• To analyze usage patterns and improve user experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms
• To send marketing communications (only with your explicit consent)

4. WhatsApp Business API Usage

We use the official WhatsApp Business API to enhance communication with your customers. Here's how we use it:

Ryan Labs acts as a technology service provider, and WhatsApp messages are sent on behalf of the respective business (such as clinics, boutiques, or laundries) to their customers.

• Purpose: To send appointment reminders, booking confirmations, order status updates, and transactional notifications
• User Consent: We only send WhatsApp messages to users who have explicitly opted in to receive such communications. Users may opt in to receive WhatsApp communications through:
  • Booking an appointment or placing an order
  • Registering on the platform
  • Submitting forms or providing consent within the application
• Message Types: All messages are transactional in nature (appointment reminders, order confirmations, service updates)
• No Spam: We strictly prohibit sending unsolicited messages, promotional content, or spam via WhatsApp
• Opt-Out: Users can opt out of WhatsApp notifications at any time by contacting us or updating their preferences
• User-Initiated Consent: Users may also initiate communication by messaging the business directly, which constitutes consent to receive responses via WhatsApp.
• Data Handling: WhatsApp messages are sent through secure, encrypted channels provided by WhatsApp Business API

5. Data Sharing and Disclosure

We do not sell, rent, or monetize your personal data under any circumstances. We only share data in the limited situations described below.

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted third-party service providers who assist in operating our Services (cloud hosting, payment processing, WhatsApp Business API)
• Legal Requirements: When required by law, court order, or governmental regulations
• Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)
• Protection: To protect the rights, property, or safety of Ryan Labs, our users, or the public

6. Data Security

We implement industry-standard security measures to protect your personal information:

• 256-bit SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Regular data backups with secure storage
• Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you request account deletion, we will delete or anonymize your personal information within 30 days, except where we are legally required to retain certain information.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (see Data Deletion Policy)
• Opt-Out: Opt out of marketing communications and WhatsApp notifications
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where consent was the basis

To exercise these rights, please contact us at hello@ryanlabs.in.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services (such as payment gateways or WhatsApp Business API). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: